After an order has been successfully processed, a Confirmation email is sent to the address specified in the order. The Confirmation email contains details about the order and a special link to the Download Portal. You will get access to your license included download link.
Please follow these steps and to try and find out what happened:
- First, please check your payment confirmation to make sure that payment transaction for your order was completed.
- If your payment went through successfully, check the email address specified in your order. If it is correct, there might be some discrepancy in your order and you should check Junk/Spam folder again or contact us to verify your order status. If your email address appears to be wrong, please contact us to edit your order details.
- If you find out that your online payment failed, place another order or contact us for information on alternative payment options.
We average 5-stars from our customers, the highest rating available since 2001