Tips & FAQ

The following are questions that customers often have, the first question is most common

Speed up your PC with Bull Guard

BullGuard PC Tune Up is a continuous automated service check of your computer to make it faster, more reliable and more efficient

Read More

The Best Anti Virus Software For PC Windows & Mac – A Computer Technicians Perspective

The Best Antivirus Software For PC A Computer Technicians’ Perspective We’ve Tested & Compared The Best Antivirus Software For PC & Mac in Australia.

Read More

Methods Of Recovering Data From A Hard Drive

So What Are The Methods Of Recovering Data For Brisbane Businesses? Computer Fixperts, which is a Brisbane data recovery business outlines below in this article the many available methods of recovering data…

Read More

Frequently Asked Questions

How long will my license/serial take?

After we have received your payment, the license details will be delivered to you. It usually takes a couple of minutes.
If the product is Temporarily out of stock, we will restock it and resend it to your order e-mail address within 12 hrs.

How do you get license code?

After an order has been successfully processed, a Confirmation email is sent to the address specified in the order. The Confirmation email contains details about the order and a special link to the Download Portal.  You will get access to your license included download link.

I did not receive a license purchased online. Where is my license?

Please follow these steps and to try and find out what happened:

– First, please check your payment confirmation to make sure that payment transaction for your order was completed.

– If your payment went through successfully, check the email address specified in your order. If it is correct, there might be some discrepancy in your order and you should check Junk/Spam folder again or contact us to verify your order status. If your email address appears to be wrong, please contact us to edit your order details.

– If you find out that your online payment failed, place another order or contact us for information on alternative payment options.

How long will my repair/service take?

We repair most faults within 2-3 days, we also offer a 24 hour priority service (subject to availability of parts if needed). If we need to order parts then we can normally get these next day delivery. We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.

How much will my repair cost me?

We will always offer you a fixed price for the repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first we charge $30 labour which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

Why would I want to use you when I could go to a big brand high street store such as PC World?

Offering a personal service is top of our list; you will speak directly to the person working on your computer so you can explain the situation in detail. We turnaround repairs quickly, we don’t send anything away to service centres and we don’t quote 5+ days for repairs. We don’t charge any upfront costs, you only pay for work once it’s completed and when you are happy with it.

Can you replace cracked/damaged laptop screens?

Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we have the majority of laptop screens in stock and can normally replace your screen the same day!

I’m worried about my data, is it safe?

We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.

Select your currency
USD United States (US) dollar
EUR Euro